Questions and answers

For restaurants

Where does the money go?: Guests pay by card, Apple Pay, or Google Pay through Square, and the money lands in your restaurant’s own Square account. Refunds come from that same account.
What does it cost?: Each order includes a small OrderBefore service fee, shown to the guest before they pay. Square’s usual processing fees apply, as they do for any Square sale.
Do we need new equipment?: No. OrderBefore runs in the browser on the phones and computers you already have, alongside your current point of sale.
How do we get started?: Email contact@orderbefore.app. We send the owner an invite, setup walks you through creating an account and connecting Square, and then you create your first event.
Can we choose what’s on the menu?: Yes. Set up your items once, with prices and options like sauces or no pickles. For each event, pick which items to offer, or start from a saved menu such as Breakfast or Lunch.
Can the rest of our team use it?: Yes. Invite managers and staff from your settings. Staff can look up and hand out orders; managers and owners can also issue refunds.
How do we hand out orders at the event?: Open the pickup list, find each guest by name or voucher code, and mark the order picked up. A voucher works once, for its own event only.

How do I book an event?: Ask your restaurant. Restaurants can share a request link where you suggest the event, the date, and your contact details, and the restaurant confirms by email.
What do I need to do once it’s booked?: Share the event link with your group. We email you the link when ordering opens and a reminder an hour before it closes. Everyone orders and pays for themselves, and the meals arrive together.

Do I need an account?: No. Order with your email address and we send a confirmation with your voucher code and a link to manage your order.
Can I cancel my order?: Yes, until the ordering deadline. Use the link in your confirmation email for a full refund, including tax and fees. After the deadline, refunds are up to the restaurant. See the refund policy.
I can’t find my confirmation email.: Email contact@orderbefore.app with the address you ordered with. At the event, staff can also find your order by name.